“I do what I love, and I love what I do”
Experienced Travel Industry professional with over 10 years of expertise in customer service, travel coordination, airline ticketing, and reservation management. Skilled in handling complex travel arrangements for both individual and corporate clients while ensuring efficiency, accuracy, and excellent customer satisfaction.
Strong background in Global Distribution Systems (GDS), including Sabre, Amadeus, and Apollo, with proven ability to manage bookings, modify itineraries, issue tickets, and provide timely travel solutions under pressure.
Core Skills
Airline Ticketing & Reservations
Itinerary Planning & Modification
Global Distribution Systems (Sabre, Amadeus, Apollo)
Customer Service & Support
Sales & Travel Consultation
Issue Resolution & Crisis Handling
Corporate & Leisure Travel Coordination
Time Management & Multitasking
Professional Experience
AmaWaterways — Air Specialist
Most Recent Role
Managed air travel arrangements for cruise passengers
Coordinated complex international itineraries
Ensured smooth ticketing and rebooking processes
Hopper — Senior Traveler Experience Agent
~3 Years
Assisted travelers with booking changes, cancellations, and rebookings
Provided high-level customer support for travel disruptions
Promoted due to strong performance and customer satisfaction ratings
VXI Philippines — Sales Representative (AT&T Account)
~1 Year
Handled customer inquiries and service-related concerns
Delivered sales support and account assistance
Maintained high communication and problem-solving standards
Teleperformance Philippines — Travel Agent / Subject Matter Expert
~4 Years
Started as Travel Agent for FlightHub/JustFly account
Promoted to Subject Matter Expert (SME) within 6 months
Handled bookings, ticketing, and escalation support
Assisted team members with training and complex cases
Tools & Systems
Sabre GDS
Amadeus GDS
Apollo GDS
Online Booking Platforms
Airline Reservation Systems
Key Achievements
Promoted to SME within 6 months of starting travel career
Promoted to Senior Traveler Experience Agent at Hopper
Successfully managed high-volume customer support during peak travel disruptions
Extensive experience in international and multi-airline itineraries
Sample Work (Typical Tasks Handled)
Rebooking international flights due to cancellations or delays
Creating multi-city itineraries for leisure travelers
Issuing airline tickets and managing fare rules
Handling refund requests and travel credits
Coordinating urgent travel changes under time pressure
Professional Strengths
Detail-oriented and highly accurate in bookings
Strong communication and customer handling skills
Calm and effective under pressure
Fast learner with adaptability to new systems
Team player with leadership experience
Contact Information
Name: Jayson Hernandez Email:rhyzyduz123@gmail.com Phone:09162102406 Location: Philippines
